Network Services Service Technician

Network Services · Quakertown, Pennsylvania
Department Network Services
Employment Type Regular Full-Time
Minimum Experience Experienced

Summary Description

Under the supervision of the assigned manager, performs tasks related to the installation, troubleshooting, and service of networking, voice and other related communication systems.  Primarily performs the field layout of cable raceways and telecommunication rooms, performs cable splicing, and runs small projects or portions of a larger project.  Also provides technical assistance and resolves installation and maintenance problems associated with networking and voice systems. 


Duties and Responsibilities

Essential Functions:


  • Coordinates lay out and installation of primary cable raceways.
  • Coordinates lay out and installation of telecommunication room hardware.
  • Splices copper and fiber optic cable and plans and executes system cutovers.
  • Coordinates the installation of horizontal and backbone cabling.
  • Conducts appropriate on-the-job training of all team members.
  • Runs small projects or portions of a larger project.
  • Administers the close out process when running projects.
  • Completes all necessary paperwork including daily job journals, timesheets, tool/equipment sign-outs, etc.
  • Safeguards and maintains Tri-M equipment, material, tools, and vehicles.
  • Responds to emergency service requests outside of regular duty hours.

Job Qualifications 

Skills/Educational Requirements:


  • High school diploma or equivalent.
  • Two year technical degree in Electrical Systems Technology or minimum of eight (8) years work experience in networking and voice systems.
  • Proficient in Structured Cabling Technician duties and knowledge.
  • Good problem solving and troubleshooting skills.
  • Have completed the BICSI Installer, Level II On-the-Job-Training program or demonstrate equivalent knowledge.
  • Have passed the BICSI Installer, Level II examination or demonstrate equivalent knowledge.
  • Good knowledge of common electrical instruments and their proper use (volt, ohm, amp meters).
  • Proficient knowledge of telephony installation (POTS).
  • Intermediate knowledge of local and wide area networking (e.g. identify and describe the basic operation of network interface cards, hubs, switches and routers).
  • Proficient knowledge of the telecommunications codes and standards as per the National Electrical Code and ANSI/TIA/EIA standards.
  • Proficient knowledge of grounding theory per article 250 of the National Electrical Code and the ANSI/TIA/EIA 607 Standard.
  • Basic personal computing skills and familiarity with Microsoft office programs.
  • Maintain a valid driver’s license and a history of safe driving.
  • Must have reliable personal transportation to and from the assigned work location/office.
  • Must purchase Company required personal tools (see attached list) and maintain in good condition.
  • Ability and willingness to travel nationally to jobsites.

Physical Requirements:

  • Working 40 hours/week, scheduled in 8 to 10 hour shifts.
  • Standing and climbing 4 to 6 hours/day.
  • Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day.
  • Twisting (180° ) and walking 2 to 3 hours/day.
  • Squatting and sitting 1 to 2 hours/day.
  • Lifting weights of 0 to 75 lbs. at the following frequencies:continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10’ lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'.
  • Ability to lift from floor to above shoulder.
  • Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations.
  • Repetitive use of feet is required for operating heavy equipment, conduit benders and vertical climbing.
  • Vision adequate for blueprint reading and color coding for wire identification.
  • Balance adequate for continuous climbing of ladders, scaffolds, and lifts.
  • Environmental factors include working in:temperature extremes of 0° F to 100° F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
  • Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards.
  • Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task.
  • Equipment on an "as needed" basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves.

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  • Location
    Quakertown, Pennsylvania
  • Department
    Network Services
  • Employment Type
    Regular Full-Time
  • Minimum Experience