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Tri-M Group

Network Services Service Technician

Network Services – Kennett Square, Pennsylvania
Department Network Services
Employment Type Regular Full-Time
Minimum Experience Mid-level

Summary Description

Under the supervision of the assigned manager, performs tasks related to the installation, troubleshooting, and service of networking, voice and other related communication systems. Provides technical assistance to resolve installation and maintenance problems associated with networking and voice systems.

 Duties and Responsibilities

 Essential Functions:

  • Performs troubleshooting and testing of all types of networking and wireless communication systems.
  • Performs basic field repairs on all types of networking, voice and paging systems.
  • Performs moves adds and changes on premise wiring for all network and voice systems.
  • Performs preventive maintenance service checks and completes appropriate documentation.
  • Tips, tests, splices and troubleshoots fiber optic and copper cable as needed.
  • Completes all necessary paperwork including daily job journals, work orders, timesheets, tool/equipment sign-outs, etc.
  • Provides daily updates on all service assignments through the use of ProNav.
  • Safeguards and maintains Tri-M equipment, material, tools, and vehicles.
  • Provides after-hours and weekend service response as needed.

Job Qualifications 

Skills/Educational Requirements:

  • High school diploma or equivalent
  • Two-year technical degree in Electrical Systems Technology or minimum of eight (5) years related experience in networking and voice systems.
  • Proficient in Structured Service Technician duties and knowledge.
  • Ability to understand telecommunications prints and specifications in conjunction with the applicable NEC requirements
  • Ability to understand equipment specifications and standards.
  • Working knowledge of grounding practices within the telecommunications industry.
  • Working knowledge of series/parallel circuit and AC/DC theories and the use of common electrical test instruments.
  • Basic understanding of digital and analog technologies.
  • Ability to troubleshoot various types of networking and voice systems.
  • Basic understanding of networking communication protocol.
  • Basic understanding of networking and voice test equipment.
  • Working knowledge of OSI model software layers.
  • Basic understanding of data networking and wireless networks.
  • Maintain a valid driver’s license and a history of safe driving.
  • Must have reliable personal transportation to and from the assigned work location/office.
  • Must purchase company required personal tooling (see attached list) and maintain in good condition.
  • Ability and willingness to travel nationally to jobsites.

Physical Requirements:

  • Working 40 hours/week, scheduled in 8 to 10 hour shifts.
  • Standing and climbing 4 to 6 hours/day.
  • Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day.
  • Twisting (180° ) and walking 2 to 3 hours/day.
  • Squatting and sitting 1 to 2 hours/day.
  • Lifting weights of 0 to 75 lbs. at the following frequencies:continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10’ lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'.
  • Ability to lift from floor to above shoulder.
  • Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations.
  • Repetitive use of feet is required for operating heavy equipment, conduit benders and vertical climbing.
  • Vision adequate for blueprint reading and color coding for wire identification.
  • Balance adequate for continuous climbing of ladders, scaffolds, and lifts.
  • Environmental factors include working in:temperature extremes of 0° F to 100° F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
  • Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards.
  • Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task.
  • Equipment on an "as needed" basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves.
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  • Location
    Kennett Square, Pennsylvania
  • Department
    Network Services
  • Employment Type
    Regular Full-Time
  • Minimum Experience
    Mid-level
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